To let other Dropbox users know about this issue so that this doesn’t happen to them. A bit of publicity might convince Dropbox to put some extra effort and maybe find a way to restore my files. Unfortunately for me, Dropbox only keeps a copy of deleted files for 30 days (unless you pay $40/year for some Packrat feature) and I found out about this event after two months.įor me it’s most likely over, there is nothing I can do now, maybe try to get some photos back from my friends who went on the same trips… Anyway, I decided to share this story publicly for three reasons: After the client restarts again, it only sees there are some files missing and syncs this new state with the server. Consequently, if the client crashes or is killed before the server is contacted, the files remain deleted without any trace. All those memories and the effort with collecting and organizing the photos… gone.įrom all this information it seems that Dropbox client first deletes files locally before it informs the server about the new selective sync settings. Looking at the log record from this event, I realized most of the missing files were my photos! All the directories were still in place but many of them were empty, as if Dropbox randomly deleted some files and left some others intact. I contacted Dropbox support, who then broke the news to me: there was a delete event of 8343 files from at 14:57:30 GMT (UTC). I would have never deleted these files, something must have gone wrong. The directory was there but it was empty. 
About two months later when I was preparing for a defence of my PhD thesis, I was looking for an old presentation but couldn’t find it.
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